Shipping Policy
It is strongly recommended that you read and understand our shipping & purchasing policies prior to ordering from oliveetoriel.com
Where are you located?
Where are you located?
Our production facility is located on the sunny Central Coast of NSW, Australia, just an hour north of Sydney. All products are shipped directly from West Gosford. Showroom visits are available by appointment, and collections must be pre-arranged with a confirmed booking time.
Production times
Production times
Art Orders
We dispatch all art orders within 24 business hours*, ensuring efficient processing and delivery. For orders placed before 12:00 PM AEST on a business day (Monday to Friday), we offer next-day shipping. Orders submitted after this cut-off time will be shipped on the next business day.
Weekend Orders: Orders placed on Saturdays or Sundays will be processed on the next business day. For example, orders submitted over the weekend will be printed on Monday and dispatched on Tuesday, following our standard production schedule.
Wallpaper Orders
Under normal circumstances, wallpaper orders are shipped within 72 business hours*.
Decals
Similarly, all decal orders are shipped within 72 business hours* under standard operating conditions.
Rush Orders & Same-Day Shipping
We may be able to accommodate same-day shipping requests! If you have an urgent order, please contact our friendly team to discuss delivery expectations and timeframes (fees are applicable). While we strive to meet all rush requests, please note that this is subject to our production capacity and existing order commitments.
Clarifications & Important Information
- What are 'Business Hours'?
Business hours are Monday to Friday, 7:00 AM – 4:00 PM AEST, excluding weekends and public holidays in NSW, Australia. - What are 'Normal Circumstances'?
Normal circumstances refer to our standard operating hours, excluding public holidays, long weekends, and peak periods. Peak periods include December and January, even if no sales or promotions are active, as well as major promotional events like Black Friday, Cyber Monday, and Boxing Day sales. - Quality Control Delays:
All production times are based on everything running smoothly. If a product does not pass our stringent quality control process, it may require additional turnaround time to ensure it meets our high-quality standards.
Extended Turnaround Times During Peak Periods
During peak periods—including December and January, regardless of sales activity—our standard turnaround time may be extended. Quality control checks may also impact turnaround times, as we prioritize getting every product right for our customers.
Thank you for your understanding and patience as we work to deliver the best quality products to you!
Global Shipping with Premium Service
Global Shipping with Premium Service
We proudly ship worldwide every day using our trusted international courier, DHL, ensuring fast and reliable delivery.
Please note that duties and taxes may apply and are the responsibility of the recipient.
Damages & Replacements
Damages & Replacements
We take great care in ensuring your artwork arrives in perfect condition. In the unlikely event it is damaged during transit, we are happy to provide a replacement. Please notify us within 7 days of receiving your order to arrange this.
To assist us in resolving the issue promptly, we kindly ask you to provide photos of:
- The external damage to the packaging.
- Any damage sustained to the product itself.
Please email the photos to help@oliveetoriel.com, along with your order number, name, and a contact phone number. Our team will handle your request with urgency and care.
Shipping Times
Australia
Australia
Local orders on the East Coast of Australia are approx 1-4 business days transit time, whilst the Western Australia, NT, Tasmania & SA may take up to 10-14 business days.
A5 and A4 unframed art prints are shipped untracked, via AusPost in a flatpack. You will not receive tracking for these products. All other products available on oliveetoriel.com you will receive tracking advise for.
Please note that all shipping transit times are a guide only and any shipping delays via third party couriers are outside our control. We recommend you review your tracking regularly for updates.
We may at times be able to offer same day shipping!
New Zealand
New Zealand
Shipping to New Zealand via our premium, express courier service takes approx. 2-3 business days.
International
International
International orders outside of Australia & New Zealand take approx. 4-8 business days to be delivered via our premium, express courier DHL if this option is selected.
Shipping times may vary depending on location, shipment method and other factors such as courier delays which are unfortunately out of our control.
Delivery Information
Courier Service Fees
From Us to You, Anywhere
We provide dependable and secure delivery of art and wallpaper to your doorstep, anywhere in the world. Unfortunately, we are unable to absorb delivery costs, which are calculated at checkout to provide you with the most accurate rates based on the weight, dimensions, and destination of your order. These delivery costs reflect the actual courier charges, ensuring transparency and fairness, as you only pay for the delivery services you use.
You will see the delivery cost at checkout before completing your purchase, ensuring you know the total cost upfront.
International Orders
All international orders are subject to a delivery fee, calculated at checkout, and are dispatched using our premium express courier service, DHL. Please note that duties and taxes may be imposed by the destination country and are the responsibility of the recipient. These fees are not reimbursable by Olive et Oriel.
Click & Collect
When will my order be ready?
Once your order is ready, you will receive a ‘Ready to Collect’ email or SMS.
Can I come to collect before I receive my 'ready to collect' email?
To avoid disappointment, please wait until you receive your ready to collect email or SMS as your order may not be ready.
Collections are only available after receiving your 'ready to collect' message and cannot be rush processed if you arrive earlier.
Collection point:
Olive et Oriel
Unit 3, 18 Nells Road,
West Gosford NSW 2260
This Shipping Policy applies to all orders placed through Olive et Oriel, our terms are non-negotiable.
- Courier Service Fees: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. These fees are applicable to all shipments.
- Address Accuracy: It is the customer’s responsibility to ensure that all address details are entered correctly at the time of placing the order.
- Returned Orders: If an order is returned to Olive et Oriel due to incorrect or incomplete address details provided by the customer, additional re-delivery fees will apply and must be paid before reshipment can occur.
By purchasing from www.oliveetoriel.com, you acknowledge and agree to all purchasing, delivery, returns/refund policies, and disclaimers outlined on our website.