Shipping policy

It is strongly recommended that you read and understand our shipping & purchasing policies prior to ordering from oliveetoriel.com

Shipping policy

We are located on the sunny Central Coast of NSW, Australia - just an hour north of Sydney.

All products are shipped from our production facility in West Gosford.

This is not open to public.

We ship all products anywhere in the world daily via our premium international courier service, DHL.

Duties & taxes may be incurred and are payable by recipient.

Note: Disney products are only available within Australia.

We ship all orders within 24 business hours*, under normal circumstances.

We may at times be able to offer same day shipping! 

*Normal circumstances means, within Monday - Friday business hours of a standard week with the exclusion of public holidays / long weekends and peak sale periods like but not limited to: Black Friday, Cyber Monday, Boxing Day sales and/or if your product is held back due to quality control, we will reprint to ensure our high standards are met.

During sale periods our standard turnaround time may be pushed out by an additional 4-8 business days.

In the unlikely event that your artwork arrives damaged in any way, we will replace it. Please contact us within 7 days to organise your replacement.

You will be required to provide photos of:

• All external damages to packaging

• Damages sustained to the product

Please email photos through to help@oliveetoriel.com along with your order number, name and a phone number.

Our express' option at checkout means that your purchase will be sent via our fastest available shipping service (It does not mean 'Australia Post Express', and also does not mean express dispatch or next day delivery.)

If you need an order escalated please contact our friendly Customer Care team below.

Shipping times

Please note that all shipping times are a guide only and any shipping delays via third party couriers are outside our control. We recommend you review your tracking regularly for updates.

Local orders on the East Coast of Australia are approx 1-3 business days to be delivered to you, whilst the Western Australia, NT, Tasmania & SA may take up to 10-12 business days.

We ship all orders within 24 business hours*, under normal circumstances.

We may at times be able to offer same day shipping! (*under normal circumstances means, within Monday - Friday business hours of a standard week with the exclusion of public holidays / long weekends and peak sale periods like but not limited to: Black Friday, Cyber Monday, Boxing Day sales and/or if your product is held back due to quality control, we will reprint to ensure our high standards are met. During peak sale periods our standard turnaround time may be pushed out by an additional 4 business days).

Shipping to New Zealand via our premium, express courier service takes approx. 1-2 business days.

International orders outside of Australia & New Zealand take approx. 4-5 business days to be delivered via our premium, express courier DHL.

Shipping times may vary depending on location, shipment method and other factors such as courier delays which are unfortunately out of our control.

Shipping costs

We offer FREE standard shipping within Australia on all unframed art prints.

If you require express or tracked shipping, we recommend this is purchased at checkout.

International orders incur a shipping fee, however your order will be shipped utilising a premium, express courier service - DHL. International orders may be subject to duties and taxes, which are payable by the recipient.

Shipping of framed art within Australia is FREE.

Full shipping prices will be displayed at checkout for international orders.

International orders may be subject to duties and taxes, which are payable by the recipient.

We offer free shipping worldwide on wallpapers.

International orders may be subject to duties and taxes, which are payable by the recipient.

Shipping Policy

Olive et Oriel shipping policy applies to any and all information within this detailed page.

Free standard untracked shipping on unframed art prints and wallpaper within Australia is only for the initial order. If an order is returned to Olive et Oriel due to an error in the customer entering incorrect mailing/address details, re-delivery fees are passed onto you, our customer for the reshipment to occur. You are required to ensure you have entered the correct address details before finalising your order. 

 
Purchasing from www.oliveetoriel.com means you agree and understand all purchasing, returns/refund, shipping policies and all disclaimer(s).

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