Frequently Asked Questions

If you can't find what you're looking for, please get in touch with our friendly Customer Care team prior to ordering.

Product Information

We are serious about how our brand could affect the environment - we are conscious and cautious in our day to day production and as a team, we do quarterly reivews on how we can be a more sustainable business and further reduce & improve for the benefit of our future, our children and our earth.

There are no excessive plastics coverings or bubble-wrap used at Olive et Oriel and we continue to investigate further enviro-friendly options as they become available.

In 2021, we reduced our use of plastics by 90% and continue to further investigate and introduce recyclables into our packaging and production methods.

To date our packaging is as recyclable as we can possibly make it (whilst ensuring your products arrive to you in perfect condition.)

We utilise only FSC certified and sustainably sourced solid timber frames and fine art paper.

And we print to order, which means no art print or wallpaper is mass produced avoiding any excess waste!

We constantly review our packaging to ensure we are not only protecting your product, but limiting our harm on the environment as much as possible.

Our inks are all eco-friendly, and our wallpaper ink is No VOC and our wallpapers are PVC-free.

We work tirelessly to ensure our products and packaging limit their impact on the environment and will continue to improve for a better and brighter future.

We print all art prints on FSC Certified 220g/m2 uncoated premium paper. The paper is age resistant (with our lifetime guarantee) and we have chosen a matte surface without reflections to create a premium look and feel with no glare.

The paper used in our fine art prints is certified by FSC.

These certifications ensure that the trees used in our base product 'fine art paper' have been produced in compliance with the high demands from the FSC Organisation regarding social and environmental sustainability.

All Olive et Oriel frames are hand-made using sustainably sourced, FSC certified solid timber.

Our frames boast crystal clear professional framing acrylic faces (this is both stronger, clearer and of far superior quality to glass or perspex)

All clear surfaces do have some reflection, this is unavoidable - we do not coat our acrylic in 'non-reflective film' as these products whilst they may some-what reduce reflection, they will alter the colour and vibrancy of your artworks.

The back of our frames features mould-resistant white foam core board for the longevity of your art prints (no MDF!)

Frames arrive ready to hang, affixed with unique hanging fixtures.

All canvas artworks are printed on our premium base product which is a 330g/m2 poly-cotton matte white canvas.

The canvas is age resistant and we have chosen a matte surface without reflections to create a luxurious look and feel with no glare.

The specially formulated bright white surface, combined with an ultra-smooth coating prevents coating layer breakage during stretch.

We do not offer unframed canvas artworks right now, all canvas artworks are stretched and finished with a beautiful solid timber shadow box style frame.

All Olive et Oriel frames are hand-made using sustainably sourced, FSC certified solid timber.

All canvas artworks are stretched and gallery wrapped over solid timber bracing (no MDF!)

The stretched & gallery wrapped canvas artwork is then finished with a beautiful floating 'shadow box' style solid timber outer frame.

Canvas framed artworks arrive ready to hang, affixed with unique hanging fixtures.

Traditional Paste the Wall

Our paste-the-wall wallpaper is non-woven and eco-friendly with a softly-matte feel our wallpaper boasts.

Self Adhesive Peel and Stick

Our peel-and-stick wallpaper is an eco-friendly woven fabric wallpaper with self-adhesive backing made of 100% polyester with adhesive backing.

For detailed information, please review our wallpaper product types page.

Absolutely, you can view various sizes we offer here - if you can't find the size you're after simply contact our friendly Customer Care team.

We love nothing more than making sure our customers love their Olive et Oriel purchase - you can see our genuine customer reviews here.

We accept Visa, Mastercard and American Express. We also offer the option to pay with PayPal, AfterPay, Apple Pay & Zip.

We are online only, and based on the sunny Central Coast of NSW Australia - we ship our products anywhere in the world on a daily basis.

Traditional Paste the Wall Wallpaper once it has been applied to the wall and the paste has dried, it cannot be repositioned or rehung.

Self Adhesive Peel and Stick Wallpaper is designed to be removable and reusable however this is dependant on your environment and whilst it is designed for this, we cannot guarantee it to be so under and and all circumstances due to underlying factors such as but not limited to the skill of installation, wall preparation, layers of paint on your wall, types of paints used or any other local environmental factors.

Traditional Paste the Wall Wallpaper is designed to last for many years - if you do need to remove it, this can be done by steaming and scraping it from the wall - you may wish to engagent a wallpaper installation specialist for this; kindly note that cosmetic damages to the wall may occur and in most cases in unavoidable.

Self Adhesive Peel and Stick Wallpaper can, in most cases be removed easily by slowly and gently peeling it away from the wall. This wallpaper type can be a wonderful option if you live in a rental space or plan to update your room again in the near future! Kindly note however that cosmetic damages may occur based on your initial wall preparation and skill of installation, unfortuantely this is at times unavoidable.

All strips / panels of wallpaper are 70cm (27.5 inches) wide, we cannot alter this due to our production methods.

Each strip / panel is numbered (bottom of each panel; Col 1, col 2, col 3 and so-on) so you know exactly how the wallpaper installation flows (we strongly recommend you lay out the panels and inspect prior to commencing installation).

Wallpaper heights can be customised to your requirements, however the width of your wallpaper needs to be a multiple of 70cm due to the above reason.

You might have noticed some changes in our prices. Just like many other businesses, we've felt the ripple effect of rising production materials and shipping costs. We've done our best over the years to shield our customers from these increases and have absorbed as much as we could. But to continue offering you the quality you've come to expect from us, we've had to adjust our prices slightly. This is the first time in a long while that we've had to do this, and we truly appreciate your understanding and continued support.

Other frequently asked questions

We ship all products anywhere in the world, every day. Please see our detailed shipping policy here.

Note: Disney products are only avaiable within Australia

We sure do! Please see the details around this offer here.

All Olive et Oriel products are produced from the same design files as shown in our online imagery - however it is important to remember that some colours can appear slightly different online compared to once printed. This is due to varying factors such as screen brightness / screen settings and the device you are using.

To be safe, we offer returns & exchanges on artworks, art prints and framed canvas - within 30 days of ordering.

We strongly suggest you order a sample of wallpaper prior to ordering your full wall, as these products are not available for a refund, exchange or return.

How do I contact you?

You can apply to collaborate with Olive et Oriel here.

Shipping Policy

Olive et Oriel shipping policy applies to any and all information within this detailed page.

Free standard untracked shipping on unframed art prints and wallpaper within Australia is only for the initial order. If an order is returned to Olive et Oriel due to an error in the customer entering incorrect mailing/address details, re-delivery fees are passed onto you, our customer for the reshipment to occur. You are required to ensure you have entered the correct address details before finalising your order. 

Purchasing from means you agree and understand all purchasing, returns/refund, shipping policies and all disclaimer(s).

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