30 Day Change of Mind
We want to make sure your art is perfect for your home! If you have received your artwork and any of the following apply;
- have then changed your mind
- have ordered an incorrect size
- require any colour alterations to better suit your space
You can return the art to us within 30 days for a store credit or exchange (see exclusions below).
If the value of your original full-priced product ordered is more than the value of your new product, you will receive a store credit for the difference.
The returned product must be unused, in its original condition with original packaging, and otherwise in a condition enabling us to sell the product as new.
The purchaser will be responsible for paying postage & tracking costs associated with returns under this policy unless a prior agreement is reached.
Orders are unable to be cancelled, exchanged and refunded if you have purchased a product with a discount code, promotional offer, currently discounted or on-sale please refer to the below exclusions policy.
Returns & exchanges are strictly available only on full-priced framed art, framed canvas, unframed art prints & posters (Policy excludes any and all sale, promotional offers, reduced price product, VIP trade / commercial pricing or bulk discounted and bundle offers).
Due to the custom made nature of some wall decor products there are no returns, refunds or exchanges on the following: Wallpaper, wall murals, decal or custom art products like family photos - all sales are final on these items. We strongly recommend following our detailed 5 step wallpaper ordering process, including purchasing a sample.
In order to take advantage of your rights under this returns policy, you must initially inform us of your intention to return or exchange. Please email email@example.com to organise this.
Any product returned to the wrong address will be considered not received and no store credit will be granted.
Olive et Oriel are not responsible for lost packages or items that are damaged in return shipping, we strongly suggest you pack all items carefully and track all items when posting.
Please include full name and order number to avoid any delays in processing your return.