30 Day Change of Mind
We want to make sure your art is perfect for your home! If you change your mind, have ordered an incorrect size or require any colour alterations to better suit your space - you can return the art to us within 30 days for a store credit or exchange.
The returned product must be unused, in its original condition, and otherwise in a condition enabling us to sell the product as new.
The purchaser will be responsible for paying postage & tracking costs associated with returns under this policy unless a prior agreement is reached.
Returns & exchanges are strictly only available on full-priced framed art, framed canvas, unframed art prints & posters (excludes any and all sale, promotional offers, VIP trade pricing or bulk discounted and bundle offers). Due to the custom made nature of wallpaper products there are no returns, refunds or exchanges, all sales are final on wallpaper and wall mural products.
In order to take advantage of your rights under this returns policy, you must initially inform us of your intention to return or exchange. Please email email@example.com to organise this.
Any product returned to the wrong address will be considered not received and no store credit will be granted.
Olive et Oriel are not responsible for lost packages or items that are damaged in return shipping, we strongly suggest you pack all items carefully and track all items when posting.
Please include full name and order number to avoid any delays in processing your return.