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Lifetime Guarantee, Returns & Replacements Policy

Returns & Exchange Policy

We are committed to providing our customers with the absolute best quality products and services. All artworks are professionally printed and framed in Australia by Olive et Oriel. This ensures a strict quality control process is adhered to on every order.


Lifetime Guarantee

All artworks are printed in Australia utilising full photolithograph inkjet nozzle engineering with 12-colour all pigment inks, which are designed specifically for producing high-end professional fine art prints with absolute colour accuracy. 

We believe in our new & improved professional printing & framing process so much we're willing to offer you a lifetime guarantee on all framed artworks purchased from 2021 onwards against fading or discolouration. If you feel your artwork has faded or desaturated - we will replace it.

You will need to provide clear, well-lit photos for assessment.

Shop safe with Olive et Oriel. 

Disclaimer: Due to our improved framing methods, this offer is only valid on artworks professionally framed by Olive et Oriel purchased from January 2021 onwards. And excludes sale or discounted products.

30 Day Change of Mind 

We want to make sure your art is perfect for your home! If you change your mind, have ordered an incorrect size or require any colour alterations to better suit your space - you can return the art to us within 30 days for a store credit or exchange (see exclusions below).  

The returned product must be unused, in its original condition with original packaging, and otherwise in a condition enabling us to sell the product as new.

The purchaser will be responsible for paying postage & tracking costs associated with returns under this policy unless a prior agreement is reached.


Exclusions:

Returns & exchanges are strictly available only on full-priced framed art, framed canvas, unframed art prints & posters (Policy excludes any and all sale, promotional offers, VIP trade pricing or bulk discounted and bundle offers).

Due to the custom made nature of some wall decor products there are no returns, refunds or exchanges on the following: Wallpaper, wall mural, decal or custom art products - all sales are final on these items. We strongly recommend following our detailed 5 step wallpaper ordering process, including purchasing a sample.

Returns procedure

In order to take advantage of your rights under this returns policy, you must initially inform us of your intention to return or exchange. Please email help@oliveetoriel.com to organise this.

Any product returned to the wrong address will be considered not received and no store credit will be granted.

Olive et Oriel are not responsible for lost packages or items that are damaged in return shipping, we strongly suggest you pack all items carefully and track all items when posting.

Please include full name and order number to avoid any delays in processing your return.

In the unlikely event that your artwork arrives damaged in any way, we will replace it. Please contact us within 7 days to organise your replacement.

You will be required to provide photos of:

• All external damages to packaging

• Damages sustained to the product

Please email photos through to help@oliveetoriel.com along with your order number, name and a phone number.

Lifetime Guarantee, Returns & Replacements Policy

Olive et Oriel Lifetime Guarantee, Returns & Replacements policy applies to any and all information within this detailed page.

Purchasing from www.oliveetoriel.com means you agree and understand all purchasing, returns/refund, shipping policies and all disclaimer(s).

Please always contact Customer Care on 0497 453 519 prior to placing your order if you are unsure about your purchase.

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