By applying any discount (including newsletter, Instagram, or other promos), your order is classified as a sale item and is subject to specific sale terms.

• Our team has up to 14 business days to dispatch discounted orders.

• While we’ll always do our best to honour any promised escalation, please note that full-price orders are prioritised — particularly if delays have occurred due to quality control during production of a full-price order.

• In some cases, even if a commitment was made, we may be unable to uphold it if it impacts full-price customers.

• Want faster dispatch? We recommend placing your order at full price.

• Otherwise, please allow up to 14 business days for production during sale periods.

• No cancellations, changes, or refunds apply to discounted orders.

• Discounts cannot be combined and are not eligible for trade terms.

We’re grateful for your support and understanding as we create your custom order with care.

Products purchased as part of this promotional offer are subject to different processing and turnaround times compared to our standard orders. This ensures that we maintain the highest quality standards while managing the increased volume and safety of our team during promotional periods.

Due to the unique, custom-made nature of our products, we are unable to accommodate cancellations, refunds, or changes of mind after an order has been placed. Each item is crafted specifically to your requirements, making it essential to finalize your decision before completing your purchase.

We understand that selecting the perfect product can sometimes feel overwhelming, which is why our team is here to assist you every step of the way. If you have any uncertainties or require guidance, we strongly recommend reaching out to us prior to placing your order. Our dedicated team is available to answer your questions, clarify details, and ensure your purchase aligns with your expectations.

Thank you for your understanding and for choosing Olive et Oriel for your custom-made decor. We appreciate your trust in our products and look forward to creating something special for you.

1. Offer Details

• Receive 25% off wallpaper & decals for a limited time only.
  
• Discount applies automatically at checkout or via displayed sale pricing.
  

2. Exclusions

• Grasscloth and Sisal wallpapers are excluded from this promotion.
  
• Wallpaper samples are excluded.
  
• Offer not valid in conjunction with any other discounts, promotions, or vouchers.
  
• Offer cannot be backdated under any and all circumstances.
  

3. Ordering & Processing

• All orders are printed and processed in the order they are received.
  
• No escalations or priority processing during promotional periods.
  
• No changes to orders once submitted. This includes product selection, quantity, measurements, pattern, or shipping details.
  
• Please allow additional processing time during peak sale periods.
  
• Custom wallpaper requests, including extended murals, custom colours and design modifications, may require additional processing time due to increased demand during this peak period.
  

4. Customer Conduct

• Olive et Oriel operates with kindness and respect at its core.
  
• Customers are asked to communicate courteously with staff at all times.
  

5. Returns, Exchanges & Refunds

• All discounted items are final sale.
  
• No exchanges, refunds, or returns on discounted products for change of mind, incorrect measurements, or ordering errors.
  

6. Measurement Responsibility

• All wallpaper is custom printed to order.
  
• Customers must measure not once, but three times to ensure accuracy before purchasing.
  
• It is recommended to order an additional 10–15% to allow for pattern matching and wall irregularities.
  

7. General

• Offer available only during the active promotion period.
  
• Olive et Oriel reserves the right to modify, extend, or withdraw this offer at any time.
  
  

1. Offer Details

Receive 25% off wall art for a limited time only.

Offer applies to art prints, framed art, and canvas artworks.

This promotion is designed to encourage customers to get in early and order in time for pre-Christmas delivery.

2. Exclusions

• The Sale section and already discounted items are excluded.
  
• Offer not valid in conjunction with any other discounts, promotions, or vouchers.
  
• Offer cannot be backdated under any and all circumstances.
  

3. Ordering & Processing

• All wall art is custom-made to order and processed in the order received.
  
• No escalations or priority processing are available during promotional periods.
  
• No changes can be made once an order has been submitted — including size, frame colour, product type, quantity, or shipping details.
  
• Please allow additional processing time during peak sale periods.
  
• To ensure pre-Christmas delivery, customers are encouraged to order early.
  
• Standard production time may extend to 6–14 business days, excluding weekends, public holidays, and shipping time.
  

4. Customer Conduct

Olive et Oriel operates with kindness and respect at its core.

Customers are asked to communicate courteously with staff at all times.

5. Returns, Exchanges & Refunds

• All purchases in the sale period are final sale.
  
• No exchanges, refunds, cancellations or returns are available on discounted products for change of mind, incorrect sizing, or ordering errors. This clause supersedes standard cancellation or change of mind policy.
  
• Please review all details carefully before placing your order, including size, frame colour, and product type.
  

6. Customer Responsibility

• Each artwork is made to order; please ensure all selections are correct prior to checkout.
  
• Customers are encouraged to measure their wall space carefully before purchasing to ensure correct fit and placement.
  

7. General

• Offer available only during the active promotional period.
  
• Olive et Oriel reserves the right to modify, extend, or withdraw this offer at any time.
  
• This offer is governed in conjunction with Olive et Oriel’s Purchasing Policy, Returns & Exchange Policy, and Website Terms.