Frequently Asked Questions
Helping You Make Confident Choices for Your Home
We’ve compiled answers to some of the most common questions about our products, services, and processes. Whether you’re curious about our sustainability efforts, product materials, or wallpaper details, you’ll find thoughtful, helpful, and informative answers here.
Your Questions, Answered with Care.
Sustainability at Olive et Oriel
Sustainability at Olive et Oriel
What are your sustainability practices?
We are deeply committed to minimizing our environmental impact and regularly review our practices to find new ways to improve.
- Plastics Reduction: In 2021, we reduced plastic use by 90% and continue to explore recyclable packaging solutions.
- Eco-Friendly Materials: Our inks are No VOC, wallpapers are PVC-free, and we use FSC-certified solid timber and fine art paper.
- Made to Order: To avoid waste, all wallpapers and art prints are printed to order.
- Continuous Improvement: Our quarterly reviews ensure we’re always progressing toward a brighter, more sustainable future.
About Our Art Products
About Our Art Products
What is an unframed art print?
Our art prints are produced on FSC-certified, 230g/m² uncoated premium paper. They feature a matte finish for a luxurious, glare-free look and are backed by our lifetime guarantee for durability and age resistance.
What are your art print frames made of?
Our frames are crafted from FSC-certified, sustainably sourced solid timber and feature professional-grade acrylic faces. Unlike glass or Perspex, our acrylic is clearer, stronger, and preserves the artwork’s vibrancy without altering colors.
What are your canvas artworks and frames made of?
Canvas artworks are printed on 330g/m² poly-cotton matte white canvas for a luxurious, glare-free finish. Each piece is stretched and gallery wrapped over solid timber bracing and finished with a floating "shadow box" style timber frame.
What Types of Wallpaper Do You Offer?
What Types of Wallpaper Do You Offer?
Your Guide to Understanding and Choosing the Perfect Wallpaper
We offer a diverse range of high-quality wallpaper options tailored for every project, from DIY home upgrades and luxury residential interiors to large-scale commercial spaces.
Traditional Paste the Wall: Non-woven, eco-friendly wallpaper with a softly matte finish for a timeless look.
Peel & Stick Self-Adhesive: Woven fabric wallpaper with a self-adhesive backing, perfect for DIY projects.
Type II Commercial Vinyl Wallcoverings: Durable, fire-rated, and moisture-resistant wallcoverings designed for high-traffic commercial spaces such as offices, hospitality venues, hotels and retail environments.
Authentic Grasscloth & Sisal Wallpapers: Luxurious natural fiber options that bring texture, warmth, and elegance to your interiors, ideal for creating a high-end, organic aesthetic.
For more details, visit our Wallpaper Product Types page.
Can I Remove and Rehang My Wallpaper?
Traditional Paste the Wall Wallpaper: Once applied and the paste has dried, this wallpaper cannot be repositioned or reused.
Peel & Stick Wallpaper: Designed to be removable and reusable under ideal conditions, but factors like wall preparation, installation skill, and environmental conditions can impact reusability.
How Do I Remove the Wallpaper?
Paste the Wall: Use a steamer and scraper to remove it. Some cosmetic wall damage may occur and is often unavoidable.
Peel & Stick: Simply peel the wallpaper gently from the wall. While this type is easy to remove, initial wall prep and installation skill can affect the outcome, and some cosmetic damage may occur.
How Wide Are Your Wallpaper Panels?
All Olive et Oriel wallpaper panels are 48cm wide and numbered for easy installation. Heights can be customized to fit your specific needs, but panel widths must remain in multiples of 48cm due to our production methods.
Why Choose Type II Commercial Vinyl Wallcoverings?
Our Type II commercial-grade vinyl wallcoverings are perfect for high-traffic areas requiring durability and style. These wallcoverings are:
Fire-rated and moisture-resistant, making them ideal for offices, hotels, and retail spaces.
Customizable with bespoke designs and textured finishes, including sisal, linen, and woven thread, for a polished and professional look.
Easy to clean and maintain, ensuring they stay vibrant and long-lasting even in demanding environments.
What Are Grasscloth & Sisal Wallpapers?
For a natural, luxurious look, our grasscloth and sisal wallpapers are crafted from authentic natural fibers. These wallpapers:
Add warmth, texture, and elegance to any space.
Are perfect for feature walls in living rooms, bedrooms, or boutique-style settings.
Offer unique variations in texture and color, creating a one-of-a-kind look for your interiors.
Note: Grasscloth wallpapers are best suited for low-traffic, dry areas as they are made from natural materials and require careful maintenance.
If you have more questions or need help choosing the perfect wallpaper, our team is here to assist. Let’s create something beautiful together!
Custom Sizes & Services
Custom Sizes & Services
Do you offer custom-size printing?
Absolutely! While we offer a range of standard sizes, our team can create custom sizes to fit your needs. Contact our friendly Customer Care team for assistance.
Can I customize my wallpaper design?
Yes! We offer complimentary customizations for wallpaper color and scale. For larger wall spaces, email us your wall dimensions to receive a tailored quote.
General Information
General Information
Where can I see customer reviews?
You can view genuine customer reviews here.
How can I pay?
We accept Visa, Mastercard, American Express, PayPal, AfterPay, Apple Pay, and Zip.
Where is Olive et Oriel located?
We are an online business based on the sunny Central Coast of NSW, Australia, and we ship globally.
Best Price Guarantee
Best Price Guarantee
We don’t just match prices, we smash them! At Olive et Oriel, we’re dedicated to bringing you the best value for your money. If you find the same product at a lower price elsewhere, let us know, and we’ll make sure you get an unbeatable deal.
For full details and terms of this offer, check here. Why settle for less when you can have the best at the best price? Let’s make it happen!
Do You Ship Internationally?
Do You Ship Internationally?
Yes, we ship all of our products anywhere in the world, every day! For more details, please see our Shipping Policy. Unfortunately mirrors are not available for international shipping.
Will My Purchase Look Like It Does Online?
Will My Purchase Look Like It Does Online?
All Olive et Oriel products are produced using the same design files as displayed in our online imagery. However, some colors may appear slightly different once printed due to factors like screen brightness, device settings, and resolution.
We recommend reading our detailed Colour Accuracy: A detailed guide for art lovers & buyers.
To ensure confidence in your purchase:
- Returns & Exchanges: We offer a 30-day return or exchange policy on artworks, art prints, and framed canvas.
- Wallpaper Samples: We strongly recommend ordering a sample before purchasing full wallpaper panels, as wallpaper products are not eligible for refunds, exchanges, or returns.