Our production facility is located on the sunny Central Coast of NSW, Australia, just an hour north of Sydney. All products are shipped directly from West Gosford. Showroom visits are available by appointment, and collections must be pre-arranged with a confirmed booking time.

Art Orders

We dispatch all art orders within 72 business hours*, ensuring efficient processing and delivery. Orders placed before 12:00 PM AEST on a business day (Monday to Friday) will enter production the same day, with dispatch occurring 72 business hours later. Orders submitted after this cut-off time will enter production on the next business day.

Discount Code Orders – Important Information

If you place an order using a discount code, your order will be processed in line with our Promotional Offer & Sale Terms & Conditions, which may include extended turnaround times. Please refer to our Promotional Terms page for full details.

Weekend Orders

Orders placed on Saturdays or Sundays will be processed on the next business day. For example, orders submitted over the weekend will enter production on Monday, with dispatch occurring 72 business hours later, following our standard production schedule.

Wallpaper Orders

Under normal circumstances, wallpaper orders are shipped within 72 business hours*.

Decals

Similarly, all decal orders are shipped within 72 business hours* under standard operating conditions.

Rush Orders & Same-Day Shipping

We may be able to accommodate same-day shipping requests! If you have an urgent order, please contact our friendly team to discuss delivery expectations and timeframes (fees apply). While we strive to meet all rush requests, please note that this is subject to our production capacity and existing order commitments.

Clarifications & Important Information

What Are 'Business Hours'?

Our business hours are Monday to Friday, 8:30 AM – 3:30 PM AEST, excluding weekends and public holidays in NSW, Australia. Only the hours worked during this period count towards your production and dispatch time.

What Does '72 Business Hours' Mean?

72 business hours is not the same as 3 calendar days. It refers specifically to the time your order is in production during our operating hours only. For example:

• If you order early Monday, your order will be dispatched approximately by Thursday or Friday, depending on quality control.
  
• If you order Friday afternoon or over the weekend, production starts Monday, with dispatch likely later that week or early the following week.
  

This allows us to maintain our strict quality control and ensure every custom-made product is produced with care and meets our high standards before dispatch.

What Are 'Normal Circumstances'?

Normal circumstances refer to our standard operating hours, excluding public holidays, long weekends, and peak periods. Peak periods include November, December and January, even if no sales or promotions are active due to increased ordering at this time, as well as major promotional events like Black Friday, Cyber Monday, and Boxing Day sales.

Quality Control Delays

All production times are based on everything running smoothly. If a product does not pass our stringent quality control process, additional turnaround time may be required to ensure it meets our high standards.

Extended Turnaround Times During Peak Periods

During peak periods—including November, December and January, regardless of sales activity—our standard turnaround time is likely to be be extended, you may wish to review the promotional offer terms & conditions associated during a sale for more in-depth information. Quality control checks may also impact turnaround times, as we prioritise delivering every product at the highest standard.

Thank you for your understanding and patience as we work to deliver the best quality products to you!

We proudly ship worldwide every day using our trusted international courier, DHL, ensuring fast and reliable delivery.

Please note that duties and taxes may apply and are the responsibility of the recipient.

We take great care in ensuring your artwork arrives in perfect condition. In the unlikely event it is damaged during transit, we are happy to provide a replacement. Please notify us within 7 days of receiving your order to arrange this.

To assist us in resolving the issue promptly, we kindly ask you to provide photos of:

• The external damage to the packaging.
• Any damage sustained to the product itself.

Please email the photos to help@oliveetoriel.com, along with your order number, name, and a contact phone number. Our team will handle your request with urgency and care.