Privacy Policy — Olive et Oriel Social Media Integration
Last updated: 15 March 2026
1. Introduction
This Privacy Policy ("Policy") describes how Bonheur Creatives Pty Ltd (ABN 63 618 780 573) trading as Olive et Oriel ("we", "us", "our") collects, uses, stores, and discloses information through our social media integration application ("App") connected to our Instagram and Facebook accounts (@oliveetoriel).
This App is used solely for the purpose of managing and responding to comments and direct messages made on our official Instagram Business account and Facebook Page. It is not a consumer-facing application and does not collect information from end users beyond what is described in this Policy.
By interacting with our Instagram or Facebook accounts, you acknowledge this Policy.
2. Who We Are
Business name: Bonheur Creatives Pty Ltd
Trading as: Olive et Oriel
ABN: 63 618 780 573
Registered address: Unit 3, 18 Nells Road, NSW 2250, Australia
Contact email: help@oliveetoriel.com
Website: https://oliveetoriel.com
Instagram: @oliveetoriel
3. What Information We Access
Through our Meta Developer App, we access the following information via the Instagram Graph API and Facebook Graph API:
3.1 Information We Access
| Data Type | Source | Purpose |
|---|---|---|
| Instagram post captions and media metadata | Our own Instagram Business account | To identify products featured in posts |
| Comments posted on our Instagram posts | Public comments made on our posts | To respond to customer enquiries |
| Comment author username and user ID | Public profile data associated with comments | To address and reply to commenters |
| Direct messages sent to our Instagram account | Messages sent by users to our inbox | To respond to customer enquiries (where enabled) |
| Message sender username and user ID | Public profile data associated with messages | To respond to message senders |
| Our Facebook Page metadata | Our own Facebook Page | To authenticate and manage our account |
3.2 Information We Do Not Access
We do not access, collect, or store:
- Private profile information beyond what is publicly available
- Email addresses or phone numbers of commenters or message senders
- Location data
- Payment information
- Browsing history or device data
- Any data from users who have not interacted with our accounts
4. How We Use This Information
We use the information accessed through the App solely for the following purposes:
a) Customer service and enquiry management
To read, categorise, and respond to comments and direct messages on our Instagram and Facebook accounts in a timely and professional manner.
b) Product information and upselling
To identify products being enquired about and provide direct links to the relevant product pages on oliveetoriel.com to assist customers in completing a purchase.
c) Brand consistency
To ensure all public-facing responses on our social media accounts are consistent with the Olive et Oriel brand voice and standards.
d) Complaint escalation
To identify and escalate complaints, negative feedback, or sensitive enquiries to the appropriate Olive et Oriel team member for human review before any response is issued.
We do not use this information for:
- Advertising targeting or retargeting
- Sale or transfer to third parties
- Profiling, scoring, or automated decision-making that produces legal or similarly significant effects
- Any purpose unrelated to responding to your direct interaction with our social media accounts
5. Legal Basis for Processing
For users in the European Economic Area (EEA) and United Kingdom:
We process personal data on the basis of legitimate interests (Article 6(1)(f) GDPR) — specifically, the legitimate interest of responding to customer enquiries made directly to our social media accounts. Processing is limited to data voluntarily made publicly available by the user, and limited to the purpose of responding to that user's own enquiry.
For users in Australia:
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For users in California (USA):
We comply with the California Consumer Privacy Act (CCPA) as applicable. We do not sell personal information.
6. Data Retention
We retain comment and message data only for as long as necessary to respond to the enquiry and for a reasonable period thereafter to maintain a record of customer interactions, not exceeding 12 months. Data is not retained beyond this period unless required by law or to resolve a dispute.
7. Data Storage and Security
All data accessed through the App is:
- Processed on secured, access-controlled infrastructure located in Australia
- Not stored in any third-party database beyond what is temporarily held in memory during processing
- Accessible only to authorised Olive et Oriel personnel and systems
- Protected by industry-standard security measures including encryption in transit (TLS 1.2+)
Access tokens used to authenticate the App with Meta's API are stored securely using system-level keychain encryption and are never exposed publicly.
8. Sharing of Information
We do not sell, rent, trade, or otherwise transfer your personal information to third parties, except:
a) Meta Platforms (Instagram / Facebook)
Responses to your comments or messages are delivered through Meta's platforms. Meta's own privacy policy governs their use of your data: https://www.facebook.com/
b) Legal obligations
Where required by law, court order, or regulatory authority.
c) Business transfer
In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as a business asset. We will notify affected users via our website.
9. International Data Transfers
Olive et Oriel operates from Australia. If you interact with our social media accounts from outside Australia, your information may be transferred to and processed in Australia. We take steps to ensure that such transfers comply with applicable data protection laws.
For users in the EEA or UK, transfers to Australia are made on the basis that Australia has been assessed as providing adequate data protection under the relevant frameworks, or subject to appropriate safeguards.
10. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of personal information we hold about you |
| Correction | Request correction of inaccurate information |
| Erasure | Request deletion of your personal information |
| Restriction | Request restriction of processing |
| Objection | Object to processing based on legitimate interests |
| Portability | Request your data in a portable format (EEA/UK) |
| Opt-out of sale | We do not sell data, but you may assert this right (California) |
To exercise any of these rights, contact us at: help@oliveetoriel.com
We will respond to all requests within 30 days. We may need to verify your identity before processing a request.
11. Children's Privacy
Our App and social media accounts are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.
12. Third-Party Links
Responses issued through our App may include links to product pages on oliveetoriel.com. This Policy does not apply to third-party websites. We encourage you to review the privacy policies of any website you visit.
13. Meta Platform Compliance
This App is built and operated in accordance with:
We use only the permissions necessary for the stated purposes and do not use Meta platform data in any way that violates Meta's policies.
14. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Material changes will be notified via a notice on oliveetoriel.com. Continued interaction with our social media accounts after changes constitutes acceptance of the updated Policy.
15. Contact Us
Bonheur Creatives Pty Ltd
Trading as Olive et Oriel
ABN 63 618 780 573
Privacy Officer
Unit 3, 18 Nells Road, NSW 2250
Australia
Email: help@oliveetoriel.com
Website: https://oliveetoriel.com
If you are located in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority.
If you are located in Australia and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Every piece is produced at our two manufacturing facilities on of NSW — crafting Australian wall art since 2015. We deliver to over 40 countries worldwide, with custom sizing available on all prints. Over a decade of experience, every order ships within 24 hours with our satisfaction guarantee.