Old Oak Tree in Neutral Wallpaper

Follow our easy five-step ordering guide – every step matters and is thoughtfully designed to ensure your wallpaper is the perfect fit for your home.

Step 1. Decide which wallpaper type is right for your next project.

Step 2. Read our pre-purchase checklist for your wallpaper type.

Step 3. Order your samples (and make any design or colour changes with our team).

Step 4. Make your final choice.

Step 5. Measure up & order your wallpaper.

Pro Tip: Double-check your wall measurements 2-3 times for accuracy and make sure to include the additional amount recommended in the installation guide for excess.

To ensure a flawless wallpaper installation, it's important to accurately measure your space and then add an additional 15cm to the width of your order. This extra allowance is crucial for accommodating any necessary adjustments during the installation process, ensuring you have enough wallpaper to achieve a perfect finish without any shortages.

In summary, to avoid any potential issues and ensure a successful installation:

✓ Order Adequately: Make sure to order enough wallpaper for your project in one go, as we cannot produce extension panels or additions for previously purchased wallpaper.
✓ Add Extra Width: Include an extra 15cm to the width of your wallpaper order to cover the excess required for installation.
✓ Review Instructions: Carefully follow our detailed ordering process and review the installation instructions provided to avoid any mishaps.
✓ Order A Sample: It's essential to order a sample since wallpapers can appear differently under your home's lighting versus on a phone or computer screen, and wallpaper orders are final with no exchanges, refunds, or returns allowed.

If you have any doubts or require further assistance, our customer care team is readily available to guide you through the ordering process. Their expertise ensures that you receive all the support needed for a seamless experience and outstanding results in your wallpaper project.

Review our detailed How to Order Guide.

We are here to help you every step of the way, making your wallpaper journey as enjoyable and satisfying as possible.

Selecting the ideal wallpaper for your space is an exciting journey, and our mission is to facilitate a seamless and rewarding experience. Here’s a detailed guide, emphasizing the importance of purchasing and reviewing samples before committing to a full-wall order:

The Importance of Ordering a SampleIt’s crucial to order a sample before making a full purchase. This step lets you evaluate the wallpaper’s design, colors, and texture right in the comfort of your home, ensuring it meets your expectations. Our wallpapers are tailor-made and are not eligible for refunds, exchanges, or returns. Therefore, buying a sample first is a vital measure to prevent any dissatisfaction. As all sales are final, confirming your choice with a sample is strongly advised to guarantee the wallpaper aligns perfectly with your aesthetic preferences and to avoid any potential regrets.

Sample DetailsOur carefully crafted samples, each measuring 48cm in width and 40cm in height, are designed to offer an extensive preview of how the wallpaper will manifest in terms of appearance and texture on a smooth wall. These samples are pivotal for facilitating informed choices concerning your wall décor. Importantly, they incorporate written content to furnish you with essential details about our products, enhancing your understanding and helping you make a well-informed decision. Additionally, for those considering our wall murals, the samples include a segment showcasing a part of the mural, enabling you to visualize how the design will integrate into your space. Please note that these samples are intended solely for evaluating the wallpaper’s suitability for your decor and are not appropriate for small-scale projects or crafts.
Prompt Sample DispatchWe prioritize your excitement to finalize your wallpaper selection, ensuring that samples are sent out swiftly, typically within 2-5 business days(excluding sale periods).

Evaluating Your SampleLeverage your sample to assess how the wallpaper harmonizes with your space’s ambiance and lighting. If you’re contemplating adjustments, our customer service team is at your disposal, offering free color changes and customizations. This ensures that the sample you evaluate aligns precisely with your desired outcome.

Guidance for Special Small ProjectsShould your wallpaper needs extend to smaller projects, our dedicated customer service team is available to provide personalized quotes and advice. Don’t hesitate to get in touch for tailored solutions.

With our unwavering support and these essential steps, the process of choosing your wallpaper is transformed into a delightful exploration, culminating in a final product that resonates perfectly with your vision. Remember, purchasing and reviewing a sample before placing a full-wall order is indispensable to ensure satisfaction with your unique, custom-made wallpaper.

Please see shipping policy - our team are dedicated in achieving the fastest turnaround time in the wall decor industry. 

All orders are shipped from the Central Coast, NSW Australia.

For full shipping policy, please see here.

It is upon the purchaser to ensure they have ordered a sample prior to ordering a full wall and that all Olive et Oriel product(s) are suitable for the location and wall it is to be installed based on all information provided within this detailed product page, drop down menus and the oliveetoriel.com website.

Returns policy, wallpaper is a custom made product as as such is not eligible for exchange, return or refund. You must purchase a sample and review prior to purchasing a full wall to ensure you have chosen the right design for your interior project. Wallpapers are non-refundable.

Cancellation policy, please see here for more information.

For further detailed information, or if unsure about the product you are ordering we recommend you contact Customer Care prior to placing your order.

While every effort is made to ensure accuracy of colour throughout our professional printing and quality control process, we cannot control local device settings which includes but not limited to brightness, dullness and various other settings on purchaser screens, mobile phones or other devices. Always order a sample prior to purchasing a full wall of wallpaper for confirmation on colour in your unique home or interior environment.

International Orders (outside of Australia) duties and taxes are the responsibility of the recipient and must be paid by the recipient. 

Purchasing from oliveetoriel.com means you have read, understand and agree to all terms and conditions of purchase listed within this drop down menus of this product page and the oliveetoriel.com website, if unsure you have spoken to an Olive et Oriel representative.

1. Premium Quality Assurance:
Our wallpapers are meticulously crafted to meet the highest standards of precision and quality, ensuring a premium product for your interior decor needs utilising GREENGUARD Gold certified inks.

2. Installation Recommendations:
We strongly recommend professional installation for optimal results. It is important to note that any damage incurred during installation, such as mishandling, improper cutting, or inadequate adhesion, marks or any other damages is not covered by our warranty. Customers are encouraged to consult with experienced wallpaper installers, as their expertise significantly contributes to the overall success of the installation process.

3. Wall Preparation Importance:
Proper wall preparation is crucial for achieving optimal results. While we provide detailed guidelines for preparation, it's essential to understand the diverse and unpredictable nature of localized wall environments, which we cannot entirely control. Issues arising from but not limited to inadequate preparation, such as uneven or damp surfaces or the use of incompatible coatings, are explicitly excluded from our warranty coverage.

4. Post-Purchase Responsibility:
Upon receiving the wallpaper, its handling, storage, and installation become the sole responsibility of the purchaser. Any damages occurring after the product leaves our hands are not covered under our warranty.

5. Inaccurate Measuring:
In the event of inaccurate measurements, a full replacement is required, and the associated costs will be the responsibility of the customer, as we cannot provide add-on panels at a later date. Ensure precise measurement of your wall, including the necessary excess required for installation, prior to making a purchase.

6. Limited Liability Acknowledgment:
It is important to emphasize that Olive et Oriel cannot absorb any negative outcomes beyond providing a quality base product. Installation and any issues thereafter are beyond our control. Users are responsible for ensuring optimal results by meticulously following recommended procedures and seeking professional assistance when necessary.

By proceeding with the purchase, you acknowledge that Olive et Oriel cannot be held responsible for damages resulting from poor installation, local environmental factors, or inadequate wall preparation. For inquiries or concerns, please contact our customer service team.

We appreciate your understanding and trust in our premium wallpaper products.

Caution: Self-adhesive wallpaper and wall decals pose a choking hazard and are not intended as toys. Full adult supervision is essential, and these items should be kept out of reach of children. It is strongly recommended to refrain from installing self-adhesive wallpaper above a crib or any bed intended for infants or children.