Privacy Policy & GDPR (EU)

PRIVACY POLICY

Bonheur Creatives Pty Ltd (ABN 63 618 780 573)
Trading as:
• Olive et Oriel
• SIRUNE
• Canvas Art Print Co

Head Office:
Unit 3, 18 Nells Road
West Gosford NSW 2250
Australia

Last Updated: February 21, 2026

1. Who We Are

Bonheur Creatives Pty Ltd (“we”, “us”, “our”) owns and operates the following brands:

  • Olive et Oriel

  • SIRUNE

  • Canvas Art Print Co

All brands operate from our central headquarters located at Unit 3, 18 Nells Road, West Gosford NSW, Australia.

This Privacy Policy applies to all websites, online stores, social media platforms, digital marketing activities, and customer interactions across all of our brands owned by Bonheur Creatives Pty Ltd.

2. Our Commitment to Privacy

We are committed to protecting your personal information in accordance with applicable privacy laws, including:

  • Australian Privacy Act 1988 (Cth)

  • EU & UK General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA/CPRA)

  • CAN-SPAM Act (USA)

  • CASL (Canada)

  • Other applicable international data protection laws

We collect, use, store and disclose personal information only where reasonably necessary for our business operations and in accordance with legal requirements.

3. What Personal Information We Collect

We may collect the following categories of personal information:

Identity & Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Company name (where applicable)

Transaction Information

  • Order history

  • Purchase details

  • Returns and refund history

  • Payment confirmation details

    (Note: We do not store or request full credit card numbers. Payments are processed securely via third-party providers.)

Account Information

  • Login credentials

  • Saved preferences

  • Wishlist information

Technical & Usage Information

  • IP address

  • Device information

  • Browser type

  • Website activity

  • Referral URLs

  • Cookie data

Marketing & Communication Information

  • Email subscription status

  • SMS subscription status

  • Marketing engagement (opens, clicks, browsing behaviour)

4. How We Collect Information

We collect information when you:

  • Visit our websites

  • Place an order

  • Create an account

  • Subscribe to newsletters

  • Contact customer service

  • Enter competitions

  • Interact with us on social media

  • Use live chat

  • Browse our website (via cookies and tracking technologies)

5. Shopify Hosting & Third-Party Service Providers

Our websites are hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify’s secure servers. Shopify processes your data in accordance with its own privacy policy and data processing agreements.

We also use trusted third-party providers and Shopify apps to operate our business. These may have limited access to personal information such as your name and email address strictly for operational purposes.

These providers may include:

  • Email marketing platforms

  • Analytics providers (e.g., Google Analytics, Meta)

  • Payment gateways (e.g., PayPal, Shopify Payments, Afterpay)

  • Shipping and logistics providers

  • Customer support platforms

  • Customisation and invoicing apps

  • Advertising platforms

All third-party providers are required to comply with applicable data protection laws and safeguard your information.

We do not sell your personal information.

6. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Deliver products

  • Provide customer service

  • Communicate order updates

  • Manage returns and refunds

  • Improve our websites and user experience

  • Prevent fraud and ensure security

  • Conduct analytics and performance tracking

  • Send marketing communications 

  • Develop new products and services across our brands

  • Comply with legal and tax obligations

7. Cross-Brand Marketing Communications

Bonheur Creatives Pty Ltd centrally manages customer data across all brands it owns and operates.

If you subscribe to marketing communications via:

  • Olive et Oriel

  • SIRUNE

  • Canvas Art Print Co

your details may be used to send marketing communications from any brand owned by Bonheur Creatives Pty Ltd.

By subscribing to marketing communications on any of our websites, you acknowledge that you may receive promotional communications relating to our related brands.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in any email

  • Updating your account preferences

  • Contacting us at help@oliveetoriel.com

We comply with applicable anti-spam and consent laws including GDPR, CAN-SPAM and CASL.

8. Cookies & Advertising Technologies

We use cookies and similar tracking technologies to:

  • Enable website functionality

  • Analyse traffic and behaviour

  • Improve user experience

  • Support remarketing and advertising campaigns

We may use services including:

  • Google Analytics

  • Meta (Facebook) Pixel

  • Shopify analytics tools

  • Other advertising and marketing platforms

Where required by law (such as in the European Union), we obtain consent before deploying non-essential cookies.

You can manage cookie settings via your browser or through any cookie management tool provided on our website.

9. International Data Transfers

As an Australian company serving international customers, your information may be transferred to and processed in countries outside your country of residence, including Australia, the United States, Canada and the European Union.

Where required, we rely on:

  • Standard Contractual Clauses

  • Data Processing Agreements

  • Adequacy decisions

  • Other lawful transfer mechanisms

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Comply with legal, tax and accounting obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain legitimate business records

When no longer required, data is securely deleted or anonymised.

11. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Opt out of targeted advertising (where applicable)

To exercise your rights, contact:
help@oliveetoriel.com

We may request verification of identity before processing certain requests.

12. Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

  • Secure Shopify infrastructure

  • Encrypted payment processing

  • Restricted internal access

  • Confidentiality obligations for staff

  • Secure data management practices

However, no method of transmission over the internet is completely secure.

13. Children’s Privacy

Our websites are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children.

14. Complaints

If you believe we have breached applicable privacy laws, please contact us at:

help@oliveetoriel.com

We will investigate and respond within a reasonable timeframe.

Australian residents may contact the Office of the Australian Information Commissioner (OAIC).
EU residents may contact their local supervisory authority.
California residents may contact the California Attorney General’s office.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised “Last Updated” date.

Your continued use of our websites after changes are posted constitutes acceptance of those changes.