No Surprise Fees — How Olive et Oriel Pays All Import Duties Globally | Olive et Oriel
The Price You See Is the Price You Pay
Buying wallpaper internationally shouldn't come with a customs bill surprise two weeks after you've already paid. At Olive et Oriel, it doesn't. Every wallpaper order shipped to the USA includes all import duties paid — before it leaves our facilities. What you pay at checkout is the final number.
This is deliberate. We've been shipping internationally since 2015 and we know exactly what it costs US customers when duties aren't included: frustration, unexpected fees, and a worse experience. So we removed that entirely. No exceptions, no fine print.
How Delivered Duty Paid (DDP) Works
The shipping model we use is called Delivered Duty Paid — DDP. Under DDP terms, the seller (that's us) takes full responsibility for all customs duties, import taxes, and clearance fees all the way to your door. You are classified as the consignee, not the importer. The financial and administrative burden of customs clearance sits with us.
Our international freight partners handle US Customs clearance on every order. Your package arrives pre-cleared. No brokerage fees, no courier handling charges, no "duties payable on delivery" slip. Just your wallpaper, at your door.
This is the same model used by luxury goods brands that ship internationally at scale. We've invested in the logistics infrastructure to offer it to every Olive et Oriel customer — regardless of order size.
Why This Matters for US Wallpaper Buyers
Most international wallpaper brands don't include duties in their pricing. The wallpaper looks affordable — then a courier calls you a week after delivery to collect import taxes you weren't expecting. In the USA, import duties on wallpaper can range from 8–15% of the declared value depending on the material and classification. On a $400 order, that's $32–$60 in unexpected fees.
At Olive et Oriel, none of that lands on you. We've baked the cost of DDP logistics into our pricing model because we believe transparency is non-negotiable. You're making a considered purchase for your home — you deserve to know exactly what it costs before you commit.
This is also why we offer $4.99 wallpaper samples shipped to the USA. Order a sample, see the quality, test the colour in your space, then order your full custom wall with complete confidence. No surprises at any stage.
Our USA wallpaper collection is designed with American rooms in mind — ceiling heights, room proportions, and the design aesthetics that work in US interiors. And every order ships DDP.
Made in Australia, Priced Fairly for the World
Our two production facilities north of Sydney manufacture every custom wallpaper order in-house. That means we control quality from design file to printed panel, and we control the supply chain from dispatch to delivery.
Because we own the full production process — no outsourcing, no middlemen — we can absorb the cost of DDP shipping without inflating prices to unreasonable levels. Australian manufacturing is genuinely premium. The materials, the print quality, the substrate engineering. What you receive is made to last.
If you have any questions about duties, shipping, or your specific order, reach out directly: help@oliveetoriel.com. Our team is based in Australia and responds within one business day.
Made in Australia Since 2015
No Hidden Fees — Ever
Frequently Asked Questions
What does 'duties paid' mean for wallpaper orders to the USA?
It means Olive et Oriel pays all US import duties, customs fees, and applicable taxes on your behalf before your order ships. You see one final price at checkout — that's all you pay. No surprise fees when your wallpaper arrives.
Will I receive a customs bill when my Olive et Oriel wallpaper arrives?
No. Because Olive et Oriel handles all import duties upfront, US Customs clears your package without any additional payment required from you. This is a deliberate part of how we ship — not a workaround.
How is Olive et Oriel able to offer duties paid shipping to the USA?
We've structured our international logistics specifically around this. Our freight partners handle customs clearance using Delivered Duty Paid (DDP) shipping terms, which means all duties are settled before the package leaves Australia. We've been doing this since 2015 across 40+ countries.
Does duties paid apply to art prints as well?
Duties paid applies to wallpaper orders shipped internationally. If you have questions about specific product types, please contact us at help@oliveetoriel.com and our team will confirm.
How long does wallpaper shipping take from Australia to the USA?
Your wallpaper is manufactured at production facilities in approximately 4 days, then dispatched internationally. Transit to the USA typically takes 7–14 business days depending on your state.
Is the price I see at checkout really the final price?
Yes. For wallpaper orders shipped to the USA, the price you see at checkout is the complete price. Duties, customs processing, and international freight are included. Nothing is added on delivery.
No Surprises. Just considered Wallpaper.
Custom sized, printed in Australia, shipped to the USA with all duties paid. Browse our full wallpaper collection or start with a $4.99 sample.
